FAQ

What packaging sizes are available?

Packaging options vary by product. Please contact us for the available sizes for your selected items.

Can you use our own brand on the packaging?

Send us your brand details, packaging design, and expected order quantity. We will review your request and confirm the available options.

Can you customize products to meet our needs?

Please share your requirements and intended use. We will assess whether customization is possible and confirm the order quantity and lead time.

Can I see product information before ordering?

Contact us for product details, technical data, and application instructions for the model you need.

Can you provide test reports?

Tell us the product model and tests you require. We will check whether the available reports meet your needs.

What is the shelf life of your products?

Shelf life varies by product. Please refer to the packaging and product information for details.

How should I store the products?

Generally, products should be stored indoors in a dry place, protected from rain and moisture. Keep the packaging intact and follow the product’s storage instructions.

What should I do if there is a problem with my order or product?

Please contact us promptly with your order details, product batch number, photos, and a description of the issue so we can investigate and assist you.

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We will get back to you within one business day. Please check your email regularly.

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